Solware Ltd. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Solware Ltd. a Limited company registered in England under company number 03784876. ( We do not Sell outside of the UK and are not liable for any orders placed using foreign cards with regards exchange rates )
Registered address: Unit 1, Tame Valley Business Centre, Magnus, Tame Valley Industrial Estate, Wilnecote, Tamworth, Staffordshire, B77 5BY.
Main trading address: Unit 1, Tame Valley Business Centre, Magnus, Tame Valley Industrial Estate, Wilnecote, Tamworth, Staffordshire, B77 5BY.
VAT number: 738 9422 95
Data Protection Officer: Carl Harlow.
Email address: sales@solware.co.uk
Telephone number: 01827 215222.
Postal Address: Unit 1, Tame Valley Business Centre, Magnus, Tame Valley Industrial Estate, Wilnecote, Tamworth, Staffordshire, B77 5BY.
We are regulated by - Home Office.
We are a member of - CPSA ( ) & BASC ( )
We are registered with the Information Commissioners Office No. XXXXXXXXXX
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
we may collect some or all of the following personal data (this may vary according to your relationship with us):
we collect data though the following methods
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
We currently DO NOT use your information for marketing purposes
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes in the future, which may include contacting you by email only with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Due to the nature of the products we sell. Your personal data will be kept indefinitely to meet legal requirements.
CCTV footage is stored for a maximum of 14 days.
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We DO NOT store payment details and/or credit card details, these are taken and used immediately to take payment. They may be temporarily stored, via a hand-written form, if payment fails for some reason but they are never kept beyond 24 hours. Paper documents are shredded.
We will not share any of your personal data with any third parties for any purposes, subject to one important exception:
We need to comply with UK Gun laws in notifying the authorities of the transfer of licensed items.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
we will respond to your subject access request within seven days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of Carl Harlow
Email address: sales@solware.co.uk.
Telephone number: 01827 215222.
Postal Address: Unit 1, Tame Valley Business Centre, Magnus, Tame Valley Industrial Estate, Wilnecote, Tamworth, Staffordshire, B77 5BY.
we may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our web site.
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