Privacy notice

Privacy Policy

Last updated: March 2026

This Privacy Policy explains how SOLWARE LIMITED ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website or mobile application.

SOLWARE LIMITED is registered in England and Wales (Company No. 03784876), with its registered address at Unit 1, Tame Valley Business Centre, Magnus, Tame Valley Industrial Estate, Wilnecote, Tamworth, Staffordshire, B77 5BY.

1. What Data We Collect

When you use our app or website, we may collect the following personal information:

Name (first name and last name)
Email address
Delivery address
Phone number (optional)
Company name (optional)
Gender (optional)
User ID (account identifier)
Payment information (processed securely at checkout)
Order and purchase history
Device information and identifiers (for app functionality and analytics)
Crash logs and diagnostics (to improve app performance)

2. How We Use Your Data

We use your personal data for the following purposes:

App functionality – to process your orders, manage your account, and provide our services
Account management – to create and maintain your customer account
Order fulfilment – to deliver your purchases to the correct address
Payment processing – to securely process your payments
Developer communications – to send you important updates, order confirmations and notifications
Fraud prevention and security – to protect your account and detect suspicious activity
Analytics – to monitor app performance, diagnose issues and improve our services

3. Data We Share

We do not sell your personal data. We may share limited data with trusted third parties only where necessary:

Delivery address and phone number – shared with our shipping and courier providers to fulfil your order
Payment information – processed securely by our payment gateway provider

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

4. Data Security

All data transmitted between your device and our servers is encrypted in transit using secure HTTPS connections. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to fulfil the purposes described in this policy, including legal and compliance obligations. Order and transaction records may be retained for up to 7 years in accordance with UK tax and accounting requirements.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access – you can request a copy of the data we hold about you
Right to rectification – you can update or correct your data from within your account
Right to erasure – you can request deletion of your account and associated data
Right to restrict processing – you can request that we limit how we use your data
Right to data portability – you can request a copy of your data in a portable format
Right to object – you can object to certain types of processing

To exercise any of these rights, or to request account or data deletion, please contact us using the details below.

7. Account and Data Deletion

You can edit or delete your saved delivery addresses directly from within your account. To request full account deletion and removal of associated personal data, please contact us via our Contact Us page or by emailing us directly. We will process your request promptly.

8. Cookies

Our website and app may use cookies and similar technologies to improve your browsing experience and collect analytics data. You can manage cookie preferences through your browser settings.

9. Age Restriction

Our app and website are intended for users aged 18 and over only. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Continued use of our app or website after changes are published constitutes your acceptance of the updated policy.